FAQ
1. Will The Standard, Ibiza share my personal information?
The Standard, Ibiza never shares personal information as our team aims to offer a new type of holiday built around freedom and intimacy and we are always guided by these values, starting with the way we treat your personal information.
2. As a guest of Casa Privada, can I use the hotel's amenities?
Casa Privada guests are still guests of The Standard, Ibiza and as such, have full access to any public space inside the hotel.
3. Can hotel guests enter Casa Privada during my stay?
If you book the full Casa, no. That's exactly what makes Casa Privada at The Standard, Ibiza so special: Only you (and your invited guests) will have access to Casa Privada during your stay during a buy-out.
4. Is there 24-hour Room Service offer?
Looking for 24-hour room service at Casa Privada at The Standard, Ibiza? You can upgrade your stay by buying one of the experience packages that will offer a night menu.
5. With whom do I sign the rental contract?
You always sign your rental contract for Casa Privada at The Standard, Ibiza with our sales team. A copy of the signed contract is sent to you on request.
6. I am interested in Casa Privada and want to book, what should I do?
If you like the look of Casa Privada at The Standard, Ibiza, you can enquire directly via the site or contact us by e-mail at ibiza.sales@standardhotels.com and we will get back to you within 24 hours. You can also call us directly at +34-871-027906.
7. What are the check-in and check-out times?
Check in at Casa Privada at The Standard, Ibiza is 3 p.m. Checkout is 11 p.m.
8. Is the reception at Casa Privada 24 hours?
The reception team for Casa Privada at The Standard, Ibiza are available from 12 p.m. to 8 p.m.
9. What's included?
Each rental in Casa Privada at The Standard, Ibiza includes a cleaning service during your stay, a mid-week linen change and a concierge service that will organise your holiday and create bespoke experiences for you. They will also have access to the hotel's amenities: restaurant, pool and gym.
We are happy to organise any bespoke service not already included in your booking, from a transfer to a chef prepared meal. Please note that there is an additional charge for bespoke services.
10. I've accepted the offer. Is my booking confirmed?
Your booking for Casa Privada at The Standard, Ibiza is confirmed as soon as the contract has been signed and the deposit has been received.
11. Are Concierge & Guest Experience Services included in the rate?
The concierge and Guest Experience service for Casa Privada guests at The Standard, Ibiza is provided by our Guest Experience team is included in the cost of your booking. This includes all the work we do to gather information and create your experiences. You will only be charged a supplement for the provision of the service or experience by our partners.
Please don’t hesitate to let us know your wishes so that we can explore different options. We will then present you with one or more proposals and quotations so that you can make the choice to accept or reject our suggestions.
12. What experiences do you offer?
We offer guests of Casa Privada at The Standard, Ibiza a range of experiences, some tried and tested and others specially dreamt up to surprise you. Tell us about your passions, interests and what you’d like to discover so that together we can create a unique experience for you.
13. When is my experience advisor available?
The Experience Advisor team for Casa Privada guests at The Standard, Ibiza will be available at the hotel from 8:00 a.m. to 12:00 am. Outside these times you can contact by e-mail to ibiza.guestexperience@standardhotels.com or by WhatsApp. Please note a 24-hour concierge service can be added at an extra cost.
14. How can I book your services and experiences?
Once you have your booking confirmation for Casa Privada at The Standard, Ibiza, our concierge and experiences team will contact you by e-mail to discuss your holiday requirements and wishes. You can then contact them at any time by telephone, Whatsapp or e-mail with new ideas or questions.
15. Payment methods
Casa Privada guests at The Standard, Ibiza have two payment options: if you book via the website, you will not pay anything the moment of the reservation, however, 30 days before your arrival you will be charged the full amount of your stay. On the other hand, if you go through our fantastic sales team, you will need to secure your reservation by paying 50% of your stay the moment you sign the contract, and the remaining 50% 90 days before the day of your arrival. This does not mean that all you pay will not be paid back if you cancel within the cancellation period.
16. Who will be there to welcome me?
You will always be welcomed to Casa Privada at The Standard, Ibiza by a member of our team, who checks and prepares your accommodation before each new arrival.
17. Can I arrive at Casa Privada before check-in time or leave after check-out time?
If you are looking to arrive or depart from Casa Privada at The Standard, Ibiza ourside of our usual check in and check out timings, please contact our Sales Team at ibiza.sales@standardhotels.com. Please note extra costs may apply and it will be subject to availability.
18. There is a problem with, or damage to, the property on arrival. What should I do?
If you arrive to Casa Privada at The Standard, Ibiza and find a problem that was not noticed during our inspection, please contact us. We will then be able to note the problem as soon as possible and find a solution.
19. When will the house be cleaned?
The House at Casa Privada will be cleaned every two days, with a daily service for all entertainment areas as well as a quick clean up of the rooms. Sheets and towels will be replaced every three days.
20. When will the deposit be paid back?
The deposit for Casa Privada at The Standard, Ibiza will be released upon check-out, depending on your bank it can take up to a month for the bank to reflect the full amount.
21. How much is the deposit?
There will be a daily deposit for Casa Privada at The Standard, Ibiza of 1500 EUR to be authorized to one single card.
22. Can I bring my own guests to Casa Privada?
Casa Privada at The Standard, Ibiza is yours for as long as you reserve it for, and as the name indicates it is your private home so treat as such. We encourage everyone to have a good time but always have in mind that the responsibility of your home will be solely yours.
23. Casa Privada at The Standard, Ibiza is yours for as long as you reserve it for, and as the name indicates it is your private home so treat as such. We encourage everyone to have a good time but always have in mind that the responsibility of your home will be solely yours.
Casa Privada at The Standard, Ibiza is sold as your private villa, so in order to make your experience unique we need to privatize for you and you only.
24. What F&B options do i have?
As a guest of The Standard, Ibiza you can use all our F&B outlets on top of all the tailor-made experiences our Guest Experience team has ready for you!
25. Is the Parking on-site?
There is a private valet parking at The Standard, Ibiza, which can be used by Casa Privada guests.
26. The hotel is adults only, what about Casa Privada?
We do allow children in Casa Privada. Our interconnecting rooms make it perfect for families to enjoy our property all while having a great time.
27. Who do I contact if I need someone or assistance in the middle of the night?
The front desk at Casa Privada at The Standard, Ibiza is available 24 hours, 7 days a week, 365 days a year.
28. Can I bring my own staff?
The hotel staff of Casa Privada at The Standard, Ibiza will be the only people allowed in the service areas apart from the guest themselves.
29. What services and exclusive spaces do I have at Casa Privada?
Casa Privada at The Standard, Ibiza has several private spaces for you and your friends to enjoy! In the entertainment building of Casa Privada you can find: a Wellness Room for you to relax after a night out, a Zen Space to calm your mind and body, a Library Lounge that has very little library and a lot of Lounge to pump everyone up before hitting the clubs, and a rooftop bar with the most beautiful view of Dalt Vila.
30. Do you accept pets?
Casa Privada at The Standard, Ibiza is not pet friendly. Even though we all love animals at The Standard, Ibiza, we are still a city hotel, and we want everyone comfortable, even our furry friends. So, for their own safety we prefer to not have them in the property.
31. Do you offer transfer service?
Casa Privada at The Standard, Ibiza has a transfer service at no cost (conditions apply, only for bookings of Plaza Suite and above).
32. Is there Valet Parking?