FAQ
1. Will The Standard, Ibiza share my personal information?
The Standard, Ibiza never shares personal information as our team aims to offer a new type of holiday built around freedom and intimacy and we are always guided by these values, starting with the way we treat your personal information.
2. As a guest of Casa Privada, can I use the hotel's amenities?
Casa Privada guests are still guests of The Standard, Ibiza and as such, have full access to any public space inside the hotel.
3. Can hotel guests enter Casa Privada during my stay?
If you book the full Casa, no. That's exactly what makes Casa Privada at The Standard, Ibiza so special: Only you (and your invited guests) will have access to Casa Privada during your stay during a buy-out.
5. I am interested in Casa Privada and want to book, what should I do?
If you like the look of Casa Privada at The Standard, Ibiza, you can enquire directly via the site or contact us by e-mail at ibiza.sales@standardhotels.com and we will get back to you within 24 hours. You can also call us directly at +34-871-027906.
6. What are the check-in and check-out times?
Check in at Casa Privada at The Standard, Ibiza is 3 p.m. Checkout is 12 p.m.
7. Is the reception at Casa Privada 24 hours?
The reception team for Casa Privada at The Standard, Ibiza is available 24 hours a day.
8. I've accepted the offer. Is my booking confirmed?
Your booking for Casa Privada at The Standard, Ibiza is confirmed as soon as the contract has been signed and the deposit has been received.
9. Are Concierge & Guest Experience Services included in the rate?
The concierge and Guest Experience service for Casa Privada guests at The Standard, Ibiza is provided by our Guest Experience team is included in the cost of your booking. This includes all the work we do to gather information and create your experiences. You will only be charged a supplement for the provision of the service or experience by our partners.
10. How can I book your services and experiences?
Once you have your booking confirmation for Casa Privada at The Standard, Ibiza, our concierge and experiences team will contact you by e-mail to discuss your holiday requirements and wishes. You can then contact them at any time by telephone, Whatsapp or e-mail with new ideas or questions.
11. Can I arrive at Casa Privada before check-in time or leave after check-out time?
If you are looking to arrive or depart from Casa Privada at The Standard, Ibiza ourside of our usual check in and check out timings, please contact our Sales Team at ibiza.sales@standardhotels.com. Please note extra costs may apply and it will be subject to availability.
12. Can I bring my own guests to Casa Privada?
Casa Privada at The Standard, Ibiza is yours for as long as you reserve it for, and as the name indicates it is your private home so treat as such. We encourage everyone to have a good time but always have in mind that the responsibility of your home will be solely yours.
13. What F&B options do I have?
As a guest of The Standard, Ibiza you can use all our F&B outlets on top of all the tailor-made experiences our Guest Experience team has ready for you!
14. The hotel is adults only, what about Casa Privada?
if you book the entire Casa Privada, we do allow children - summer or winter. Our interconnecting rooms make it perfect for families to enjoy our property all while having a great time.
15. Who do I contact if I need someone or assistance in the middle of the night?
The front desk at The Standard, Ibiza is available 24 hours, 7 days a week, 365 days a year.
16. What services and exclusive spaces do I have at Casa Privada?
Casa Privada at The Standard, Ibiza offers several private spaces for you and your group to enjoy.
Inside the entertainment building, you’ll find a Wellness Room, a Yoga Room, a Lounge, and a rooftop bar with breathtaking views of Dalt Vila.
17. Do you accept pets?
Yes, we accept pets! Ask our Sales Team for more info by e-mail at ibiza.sales@standardhotels.com
18. Do you offer transfer service?
We don’t offer complementary transfers for Casa Privada, but we can arrange transfers at an additional cost.
19. Is there Valet Parking?